How to Request a Refund
We want you to be completely satisfied with GotCGM. However, if you find that the app isn’t the right fit for you, we understand.
Because GotCGM is purchased and downloaded through Apple and Google’s official app stores, we as the developers do not have access to your billing information and cannot issue refunds directly from our end. All billing and refund requests are handled securely by Apple or Google.
Below are step-by-step instructions on how to request a refund depending on which platform you used to subscribe.
If you subscribed to GotCGM on an iOS device, your billing relationship is strictly with Apple. Apple holds all funds and makes the final decision on refund eligibility based on their policies.
How to submit a request to Apple:
- Open a web browser on your phone or computer and go to reportaproblem.apple.com.
- Sign in with the Apple ID you used to purchase the GotCGM subscription.
- Under the “What can we help you with?” dropdown menu, select “Request a refund.“
- In the next dropdown, choose the reason why you want a refund (e.g., “I didn’t mean to buy this” or “App doesn’t work as expected”), then tap Next.
- A list of your recent purchases and subscriptions will appear. Scroll down until you find GotCGM, tap the circle next to it to select it, and tap Submit.
What happens next?
Apple usually takes 24 to 48 hours to process the request. You will receive an email directly from Apple regarding their decision. You can also check the status of your request at any time by returning to reportaproblem.apple.com and clicking on “Check Status of Claims.“
If you subscribed to GotCGM on an Android device, your subscription is managed by Google Play. The fastest way to get a refund is to request it directly through Google’s automated system.
If it has been less than 48 hours since you subscribed: Google will usually approve refunds automatically if requested shortly after purchase.
- Open a web browser and go to play.google.com/store/account/orderhistory.
- Ensure you are logged into the Google Account you used to make the purchase.
- Find the GotCGM order in your history.
- Select Report a problem (or “Request a refund”).
- Choose the option that describes your situation, complete the form, and submit.
- You will typically receive an automated email from Google within 15 minutes to 4 business days confirming the refund.
If it has been more than 48 hours since you subscribed: Google’s automated system may direct you to contact the developer. While we cannot
process the refund automatically on our end, you can reach out to our support team.
- Locate your Google Play Order Number (it looks like GPA. 1234-5678-9012-34567 and can be found in the email receipt Google sent you).
- Contact us via the “Contact Us” link in the app or website.
- Provide your GPA order number and a brief explanation, and our support team will manually review your request.
Still need help?
If you are having trouble with the app and that is the reason you are seeking a refund, please consider reaching out to us first! We are continuously improving GotCGM and our suppoteam would love the opportunity to help get things working perfectly on your devices.