Last Updated: 2026-01-15
The GotCGM app is licensed, not sold, to you (“you,” and “your”) by Gluroo Imaginations, Inc. (“Licensor”). Your license to the GotCGM app is subject to your acceptance of this End User License Agreement (“EULA”) which is a binding agreement between you and Licensor. BY DOWNLOADING, INSTALLING, OR OTHERWISE ACCESSING THE GotCGM APP OR ANY sSERVICES PROVIDED IN CONNECTION WITH THE GotCGM APP, OR CONTINUING USE OF THE GotCGM APP OR SERVICES AFTER REVISION OR UPDATE, YOU ACKNOWLEDGE, REPRESENT, AND WARRANT THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS EULA AND (II) YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE, OR, FOR MINORS UNDER THE AGE OF EIGHTEEN (18) YOU HAVE THE EXPLICIT PERMISSION OF A PARENT OR GUARDIAN WHO HAS READ AND UNDERSTOOD THIS EULA, AND HAVE THE RIGHT, AUTHORITY, and CAPACITY TO ENTER INTO THIS EULA. If you are not eighteen (18) years of age (or, if you are under the age of eighteen (18), you do not have the explicit permission of a parent or guardian who has read and understood this EULA), or do not agree to the terms of this EULA, you may not use the GotCGM app. Licensor expressly reserves all rights in and to the GotCGM app not expressly granted to you under this EULA. As used herein, “GotCGM app” refers to all versions of the GotCGM app (including updates, upgrades, alternatively-branded versions, and versions based on intended device (e.g., PC, mobile phone, tablet, smart watch, etc.) as well as to any related or associated apps, including access by you or another individual you have authorized via a web or other Internet-based interface, and associated services provided by Licensor.
1. Scope of License. Licensor grants to you a limited, non-exclusive, revocable, non-sublicensable and non-transferable license to use the GotCGM app, for use on devices that you own or control, in connection with and as permitted by the terms and conditions of this EULA. The terms of this EULA will govern any content, materials, or services accessible from or purchased via or within the GotCGM app as well as upgrades provided by Licensor that replace or supplement the version of the GotCGM app installed on your device, unless such upgrade is accompanied by its own additional or different terms and conditions, in which case such additional or different terms or conditions shall be incorporated into this EULA and apply going forward. Your continued use of the GotCGM app following such upgrade shall constitute your acceptance of such additional or different terms and their incorporation into this EULA. You may not transfer, redistribute, or sublicense the GotCGM app. You may not copy, reverse-engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the GotCGM app, any updates, or any part thereof (except only to the extent that any foregoing restriction is prohibited by applicable law or permitted by the licensing terms governing use of any open-source components incorporated in the GotCGM app). You may not remove, alter, or obscure any trademark, copyright, patent or other intellectual property or other proprietary rights notices from the GotCGM app or any copy thereof. You may not alter, disable, remove, circumvent or otherwise access any copy protection or other security feature, or transmit any advertisements, spam, or content not related to the glucose monitoring purpose of the GotCGM app, whether through the GotCGM app itself, or the service(s) with and/or through which it operates (the “Services”).
2. Ownership.
a. As between you and Licensor, you will be the owner of any content created and personally-identifiable data provided by you in the course of your use of the GotCGM app and you agree to Licensor’s use of such content and data pursuant to the GotCGM Privacy Policy described in Section 2 below. Licensor is and shall be the sole owner of the GotCGM app and all services provided by Licensor associated with the GotCGM app (the “Services”), and all components thereof, including intellectual property and other proprietary rights of every kind and nature however denominated throughout the world, registered or unregistered, associated with the GotCGM app or the Services.
b. Licensor will own all suggestions, ideas, enhancement requests, feedback, recommendations, comments, or other information provided by you with respect to the GotCGM app and Services and any related intellectual property rights therein (“Feedback”), and you, for no additional consideration, hereby assign to Licensor all right, title, and interest in and to Feedback.
c. All names, logos, taglines, product and service names, designs, and slogans that appear on or in association with the GotCGM app or the Services (the “Marks”) are trademarks of Licensor or its affiliates or licensors. You may not use the Marks without the prior written consent of Licensor. All other names, brands, and marks that may appear on or in association with the GotCGM app or the Services remain the property of their respective owners and appear for identification purposes only.
3. Privacy; Consent to Use of Data. You acknowledge that the App processes personal health data (including CGM data). By using the App, you instruct GotCGM to retrieve and display this data on your behalf.
Your use of the App is subject to the GotCGM Privacy Policy available here: https://gotcgm.com/privacy.html (the “Privacy Policy”) which explains how we collect, use, and share your data and you agree to the terms of the Privacy Policy. For users in the EEA/UK/Switzerland: By installing the App, you explicitly consent to the processing of your health data for the purpose of providing the secondary display service, as detailed in the Privacy Policy. You may withdraw this consent at any time by uninstalling the App and contacting support to delete your account, though this will terminate your ability to use the Service. You agree that Licensor may collect and use personal data, technical data and related information (“Technical Data”) — including but not limited to technical information about your device, system and application software, and peripherals—that is gathered periodically to facilitate the provision of software updates, product support, and other services to you (if any) related to the GotCGM app and the Services in accordance with the Privacy Policy. You agree that Licensor may use your Technical Data to provide the GotCGM app and the Services to you, and may provide information from your Technical Data to third parties, as long as it is in a form that does not personally identify you except as needed to communicate with you about such updates, support, and other services, to improve its products or to provide services or technologies to you.
4. Termination. This EULA is effective until terminated by you or Licensor. Licensor may terminate this EULA at any time without notice and reserves the right, in its sole discretion, to cease supporting the GotCGM app. Your rights under this EULA will terminate automatically if you fail to comply with any of its terms, including, but not limited to, any use which is: (i) inconsistent with the purpose for which the GotCGM app is offered (as contemplated by Licensor’s advertising and web site, and including but not limited to offering medical diagnostic services to others using the GotCGM app), (ii) objectionable, including using the GotCGM app to store or distribute in any fashion content which is illegal, harassing, defamatory, hate speech, obscene, pornographic, vulgar, offensive, violent or promoting violence, or otherwise objectionable. Upon termination for any reason, all rights granted to you under this EULA will also terminate, and you must cease use of the GotCGM app and all related services. Termination shall not limit Licensor’s rights or remedies at law or in equity.
5. Services. In addition to the Services, the GotCGM app may enable access to third-party services and websites (the “Third Party Services”). You agree to use the Services and Third Party Services at your sole risk. Licensor is not responsible for examining or evaluating the content or accuracy of any Third Party Services, and shall not be liable for any Third Party Services. You will not use the GotCGM app or Services in any manner that is inconsistent with the terms of this EULA or the terms and conditions of applicable Third Party Services, or that infringes the intellectual property or other rights of Licensor or any third party. You agree not to use the GotCGM app or the Services to harass, abuse, stalk, threaten, or defame any person or entity, and that Licensor is not responsible for any such use by you or by others. The Services may not be available in all languages or in all countries (including the country in which you reside), and may not be appropriate or available for use in any particular location. To the extent you choose to use the GotCGM app, the Services, or any Third Party Services, you are solely responsible for compliance with any applicable laws. Licensor reserves the right to change, suspend, remove, disable, or impose access restrictions or limits on the GotCGM app and Services at any time without notice or liability to you.
6. Disclaimer of Warranty. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE GOTCGM APP AND THE SERVICES IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE GOTCGM APP AND ANY SERVICES PERFORMED, PROVIDED, ENABLED, OR ACCESSED BY THE GOTCGM APP ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND LICENSOR HEREBY EXPLICITLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE GOTCGM APP AND/OR THE SERVICES, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF SECURITY, OF ACCESSIBILITY, OF QUIET ENJOYMENT, AND OF NONINFRINGEMENT OF THIRD-PARTY RIGHTS. LICENSOR MAKES NO WARRANTY THAT THE GOTCGM APP OR THE SERVICES WILL MEET YOUR REQUIREMENTS, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS, PROVIDE INFORMATION IN ALL OR ANY PARTICULAR CASES, OR WILL BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS, OR THAT YOUR DESCRIPTIVE DATA, MESSAGES, AND DATA/INFORMATION WILL NOT BE SUBJECT TO LOSS OR DELETION. LICENSOR FURTHER DISCLAIMS ANY WARRANTY REGARDING YOUR ABILITY TO DIAGNOSE, TREAT, OR CURE ANY MEDICAL CONDITION, COLLECT ON A HEALTH OR MEDICAL INSURANCE CLAIM, REGARDING ANY PERSON FOR WHICH YOU USE THE GOTCGM APP OR THE SERVICES. THE DISCLAIMERS HEREIN APPLY REGARDLESS OF THE DEGREE TO WHICH THE GOTCGM APP OR THE SERVICES ARE PROVIDED IN WHOLE OR IN PART DIRECTLY BY LICENSOR AND/OR BY A THIRD-PARTY SERVICE PROVIDER.
YOU UNDERSTAND AND AGREE THAT THE GOTCGM APP AND THE SERVICES ARE NOT INTENDED TO BE AND DO NOT PERFORM THE FUNCTION OF TOOLS FOR THE DIAGNOSIS, TREATMENT, OR CURE OF ANY MEDICAL CONDITION, INJURY, OR DISEASE OR TO PROVIDE ANY FORM OF MEDICAL ADVICE, AND ARE PROVIDED SOLELY TO ASSIST YOU IN RECORD KEEPING AND COMMUNICATION. ALL MEDICAL TREATMENTS SHOULD BE PERFORMED BY OR WITH THE ADVICE OF SUITABLE MEDICAL PROFESSIONALS.
TO THE EXTENT THE GOTCGM APP IS USED IN CONNECTION WITH A MEDICAL DEVICE, LICENSOR DISCLAIMS ANY AND ALL LIABILITY FOR YOUR USE OF THE GOTCGM APP AS ANYTHING OTHER THAN A SECONDARY DISPLAY FOR SUCH MEDICAL DEVICE, AND YOU SHALL USE A DISPLAY APPROVED BY THE APPLICABLE MANUFACTURER OR PROVIDER AS THE PRIMARY DISPLAY FOR SUCH MEDICAL DEVICE.
7. Limitation of Liability. TO THE EXTENT NOT PROHIBITED BY LAW, IN NO EVENT SHALL LICENSOR BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, COMPUTER/DEVICE DAMAGE OR SYSTEM FAILURE, THE COST OF SUBSTITUTE SERVICES, OR ANY OTHER DAMAGES OR LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE GOTCGM APP, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGE, OR IF SUCH LOSS OR DAMAGE WAS FORESEEABLE. IN NO EVENT SHALL LICENSOR’S TOTAL LIABILITY TO YOU FOR ALL DAMAGES EXCEED AN AMOUNT EQUAL TO FEES PAID, IF ANY, FOR USE OF THE GOTCGM APP OR THE SERVICES. THE FOREGOING LIMITATIONS WILL APPLY EVEN IF THE ABOVE STATED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE EXTENT LICENSOR IS LIABLE FOR DIRECT DAMAGES TO YOU, SUCH LIABILITY SHALL BE LIMITED TO THE FEES PAID BY YOU FOR ONLY THAT INSTANCE, PORTION, OR OTHER SUBSET OF THE SERVICES FROM WHICH SUCH LIABILITY DIRECTLY ARISES AND NO GREATER THAN THE TOTAL FEES PAID BY YOU FOR ACCESS AND USE OF THE SERVICES FOR THE PRECEDING SIX-MONTH PERIOD.
There may be circumstances in which the GotCGM app or the Services are not configured in anticipation of the particular condition or symptoms of the person for whom the GotCGM app is being used, and therefore may not display a complete set of applicable descriptive data or information. Due to the limitations of network connectivity, software/hardware configurations, etc., Licensor is not responsible for any failure of data to be synchronized by or via the GotCGM app and/or medical devices monitored by the GotCGM app or Services, and you shall always use medical devices according to a physician’s instructions.
You are also solely responsible for all action or inaction taken by you (or at your direction or for your benefit by a third party, including, but not limited to, doctors or other medical professionals) based on your descriptive data and information, the GotCGM app, or the Services. It is your sole responsibility to confirm that any action or inaction you propose to take in light of your descriptive data and information, the GotCGM app, or the Services is actually warranted, appropriate, and safe. Licensor is not responsible for any damage (including, but not limited to, physical injury and death) resulting from an error or bug that causes the GotCGM app, or the Services to provide inaccurate information to you. You are advised that use of the GotCGM app and Services may indirectly lead to a greater tendency to consider the issues surrounding applicable medical conditions, which may be stressful for some users. Licensor is not responsible for any mental distress arising from such increased awareness.
8. Indemnification. You will defend, indemnify, and hold harmless Licensor, its affiliates, and each of their investors, directors, officers, employees, attorneys, and agents from and against any and all third party damages, losses, liabilities, settlements and expenses (including costs and attorneys’ fees), arising from or in connection with: (i) violation of applicable laws and/or regulations) by you, (ii) your use of the GotCGM app, the Services, or any part thereof, (iii) any violation or alleged violation of this EULA.
Notwithstanding anything to the contrary in this EULA, (a) an indemnified party will always be free to choose its own counsel if it pays for the cost of such counsel; and (b) no settlement may be entered into by an indemnifying party, without the express written consent of the indemnified parties (such consent not to be unreasonably withheld), if (i) the third party asserting the claim is a government agency, (ii) the settlement arguably involves the making of admissions by the indemnified parties, (iii) the settlement does not include a full release of liability for the indemnified parties, or (iv) the settlement includes Terms of Service other than a full release of liability for the indemnified parties and the payment of money.
9. Export. You may not use or otherwise export or re-export the GotCGM app except as authorized by United States law and the laws of the jurisdiction in which the GotCGM app was obtained. In particular, but without limitation, the GotCGM app may not be exported or re-exported (a) into any U.S.-embargoed countries or (b) to anyone on the U.S. Treasury Department’s Specially Designated Nationals List or the U.S. Department of Commerce Denied Persons List or Entity List. By using the GotCGM app, you represent and warrant that you are not located in any such country or on any such list. You also agree that you will not use these products for any purposes prohibited by United States law, including, without limitation, the development, design, manufacture, or production of nuclear, missile, or chemical or biological weapons.
10. Applicable Law. Except to the extent expressly provided in the following paragraph, this EULA and the relationship between you and Licensor shall be governed by the laws of the State of California, excluding its conflicts of law provisions.
Specifically excluded from application to this Agreement is that law known as the United Nations Convention on the International Sale of Goods.
If you are a resident of the European Economic Area (EEA), United Kingdom, or Switzerland, nothing in this Agreement shall deprive you of the protection of the mandatory consumer laws of your country of residence.
11. Dispute Resolution – Arbitration. READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM LICENSOR. For any dispute with Licensor arising from or related to the GotCGM app, you agree to first contact us at legal@gotcgm.com and attempt to resolve the dispute with us informally. In the unlikely event that Licensor has not been able to resolve a dispute it has with you after sixty (60) days of your email, you and Licensor agree to resolve any claim, dispute, or controversy (excluding any claims for injunctive or other equitable relief as provided below) arising out of or in connection with or relating to this EULA, or the breach or alleged breach thereof (collectively, “Claims”), by binding arbitration by JAMS, under the Optional Expedited Arbitration Procedures then in effect for JAMS, except as provided herein. JAMS may be contacted at www.jamsadr.com. The arbitration will be conducted in Santa Clara County, California, unless you and Licensor agree otherwise. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this EULA shall be deemed as preventing Licensor from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, or violation of Licensor’s data security, intellectual property rights, or other proprietary rights.
12. Class Action/Jury Trial Waiver. WITH RESPECT TO ALL PERSONS AND ENTITIES, REGARDLESS OF WHETHER THEY HAVE OBTAINED OR USED THE GotCGM APP OR SERVICES FOR PERSONAL, COMMERCIAL, OR OTHER PURPOSES, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THIS WAIVER APPLIES TO CLASS ARBITRATION, AND, UNLESS YOU AND LICENSOR AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AGREE THAT, BY ENTERING INTO THIS EULA, YOU AND LICENSOR ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.
13. Severability. If any provision of this Agreement is determined to be unenforceable under applicable law, the remainder of the provision will be amended to achieve as closely as possible the effect of the original term and all other provisions of this Agreement will continue in full force and effect.
14. Limitation of Time to File Claims. ANY CAUSE OF ACTION, CLAIM OR DISPUTE YOU MAY HAVE ARISING OUT OF OR RELATING TO THIS EULA OR THE GOTCGM APP OR SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OTHERWISE SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
15. Entire Agreement. This EULA constitutes the entire agreement between you and Licensor with respect to the GotCGM app and services and supersedes all prior or contemporaneous understandings and agreements, whether written or oral, with respect to the GotCGM app.
16. Waiver. Except as barred in Section 13 of this EULA, no failure to exercise, and no delay in exercising, on the part of either party, any right or any power hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or power hereunder preclude further exercise of that or any other right hereunder.
17. Modification/Revision. This EULA is subject to modification or revision at any time by Licensor in its sole discretion. Any modifications will be posted on the website and/or communicated through the GotCGM app, as applicable. Your continued use of the GotCGM app or Services after posting of such modifications will constitute your acceptance of the modifications or revisions. The date of the last revision is listed at the end of this EULA.
18. Apple/iOS-Specific Terms. In the case that you are using the iOS version of the GotCGM app, the terms of this section apply. This EULA is between you and Licensor. Apple Corporation (“Apple”) is not a party to this EULA. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the GotCGM app or the Services. To the maximum extent permitted by law, Apple will have no warranty obligation whatsoever with respect to the GotCGM app or the Services, except that, in the event of any failure of the GotCGM app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the GotCGM app to you. Apple is not responsible for addressing any claims by you or any third party relating to the GotCGM app or the your possession and/or use of same, including, but not limited to: (i) product liability claims; (ii) any claim that the GotCGM App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation, including in connection with the GotCGM app’s use of the HealthKit and Google Health Connect frameworks. In the event of any third party claim that the GotCGM app or your possession and use of same infringes that third party’s intellectual property rights, Licensor, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim. Apple, and Apple’s subsidiaries, are third party beneficiaries of this EULA, and that, upon your acceptance of the terms and conditions of this EULA, Apple will have the right (and will be deemed to have accepted the right) to enforce the EULA against you as a third party beneficiary thereof.
19. Subscription/In-App-Purchase Terms. By using our app and subscribing or making an in-app purchase, you consent to our sharing of data regarding your usage and consumption of purchased content with Apple and/or Google, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help Apple and/or Google make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with the third-party’s policies and only as necessary to process your requests.
20. Licensor’s Contact Information. For questions, complaints, or claims with respect to the GotCGM App should be directed to:
Gluroo Imaginations, Inc.
2261 Market Street, Suite #10346
San Francisco, CA 94114
Email: legal@gotcgm.com